Forum Discussion

2 years ago

Can't change edition that I want to pre order

I am trying to pre order F1 24 through the EA app but it is only allowing me to pre order the standard edition and I am wanting to pre order the champions edition. What do I do to change it?

TheRagebeard

Hero+

2 years ago

@TTV-ADHawkinsGH With all due respect, there's a significant difference for developers between getting feedback from the "contact support inbox" that's probably rarely monitored, and actually having a community manager come up to them and saying hey lads you have a problem, your code isn't working correctly.

TTV-ADHawkinsGH

New Rookie

2 years ago

@TheRagebeard Fair enough. This wasn't just me filling in a contact form. This is me raising 4 or 5 tickets over the course of a 10 day period and speaking to an actual CS agent (all of whom promised it would be escalated and they'd be in touch...guess what?).

Admittedly, whether the message did actually get passed on is up for debate, but they certainly shouldn't claim that nobody there knew about it until now.

Andy

MiiTiiZ
Rising Novice
2 years ago
So, I still went ahead and bought it, I didn't get the discount at the end of the payment
However, I did receive the new deliveries in F1 23, which shows it was indeed linked to my account
And I contacted support via chat through the refund department and in response, I got:
"I have checked the details and according to that, it seems you are eligible for the 15% discount however we do not have any official tool or sources to grant it manually so it is my humble request from you to wait for some time and reach us back after and I am sure till then we must have something to fix the issue for you."
Then, "Please do not worry it will be fixed in the meantime."
So, in short, either you wait to see if the bug is fixed, or if you do like me, maybe it will be resolved after but no certainty (but in any case, you will indeed get the benefits in F1 23 if you have bought F1 23 and F1 24 on EA).
TheRagebeard
Hero+
2 years ago
My advice is to wait. Trying to get refunds from any company is rarely a fun experience.
also there’s really not any reason to hurry up and preorder. All your getting access to is a couple of liveries for time trial mode for a game that you won’t be playing in 2 months anyway.
TLDR wait for the full reveal in April and see if F1 24 is even worth the upgrade in the first place.