Just as the title suggests. I am located in the US, and have pre ordered (regrettably) F1 24 Champions Edition on April 20th. In the time window where EA was offering up that F1 TV Pro (1 Month) Sub if you pre ordered before May 31st. As it turns out, a community manager said something along the lines of having to wait till release to get anything as far as a voucher code in your email or such. Nothing to this day. Reached out to EA Help who confirmed my purchase, and stated that somehow the subscription is already active and linked to my EA account email and should be fine (I don’t have an F1 account with the EA email..) which confused me even more. Was redirected to PSN support who tried to tell me the offer I mentioned doesn’t exist lol… Anyway I’d like some tips? Or just want to know if I’m getting ripped or not I guess…

Just a reminder as well the offer for F1 TV Pro is only available to people living in the US so if you are outside the US that is why you won’t of received it

@soufxns Oh here’s a WaybackMachine link to the now dead link to the promotion… God bless the internet:https://web.archive.org/web/20240307033048/https://www.ea.com/games/f1/f1-24/buy

@soufxns I have also launched the game for the first time. Even claimed all my pre order bonuses and Champs Edition content, still no code/email regarding my F1 TV Sub though

I'm on Xbox Series S, same thing with me. No email or any type of notification on how/where to redeem.

@3b02e20fe9507542 Just got off chat with support. After digging around a bit, it seems vouchers/codes were locked off till the full release date. No official confirmation as to how or where, just community managers replying to others like me and you. Some said the code is sent via email, others said you need to login onto ea.com —> Account Settings —> Offers and Promotions (neither of which worked for me btw) contacted EA Help who first said the subscription is already active and tied to my email (I didn’t even sign up to F1 yet lol). Tried again and was told to reach out to PSN support cause it’s tied to their product purchasing system (??? It’s EA’s promo ???). PSN tried telling me that promo never existed.. and then finally this dude Abihshek from support finally threw me a bone saying he’s escalated my issue and to rest assured that my code will be sent in an email soon. (Let’s see..)TLDR; Check email (and spam folder too, ik it’s weird that it would get filtered as spam)Check Offers & Promotions tab (under ea.com)& if that don’t work, get ready to chase your tail until support actually does their job. You’re entitled to that subscription, even if it was 3 days.

F1 24 Champs Edition..Missing F1 TV Pro Sub.

13 Replies

BigDataGeek
2 years ago
I want to take advantage of the F1 TV Pro 1-month Subscription that was offered as a preorder bonus, but there doesn't seem to be any way to redeem the offer. I do not have any "Offers & Promotions" available in my EA account and I did not receive any email from EA regarding the preorder bonus. My experience is documented below.
I pre-ordered F1 24 Champions Edition through the Microsoft store on Xbox on May 23, 2024.
On June 7, 2024 I received a chat message from Xbox in the Xbox Android app stating:
____
As a bonus for pre-ordering F1® 24 Champions Edition, we’d like to give you this code for F1® TV Pro 1-month Subscription, which you can use to watch live coverage of every session during a Grand Prix weekend. Redeem on console or xbox.com/redeemcode then keep an eye on the email address associated with this account for further instructions on how to set up your account. [25 character product key here]
____
I then went to xbox.com/redeemcode and redeemed the code. I received an email confirming that my order for F1® TV Pro 1-Month Subscription had been processed.
When I click the link to View or or manage your order, it takes me to the app page, confirming that "You own this game."
However, there is no download link or any other instructions other than in the Installation section, it states:
"Get this app while signed in to your Microsoft account and install on your Windows 10 devices."
Where do I get the Voucher Code to use on the forumla1.com site when purchasing the one-month F1 TV Pro plan?
BigDataGeek
2 years ago
I did not receive an email, and as I stated in the post, there is nothing in my "Offers & Promotions."
Please read the post. I documented all of the steps taken, and the promo communications from Microsoft.
BigDataGeek
2 years ago
@Cpayne32 "I will escalate this issue though as it isn’t an isolated case"
Any update? The season is half over and I'd like EA to make good on this preorder promise.