I have the same issue. I subscribed to EA Play via GamePass Ultimate to play F1 2021.
Now I see that is not possible.
It doesn't make any sense to me, I pay the same amount monthly, but I don't have the same benefits.
Can you offer me a Steam code, so I can enjoy playing it with my friends? Otherwise I will just unsubscribe.
Community ManagerThe technicality is 100% clear, but it's not fair. We as customers, should have access to the same library no matter where we decide to pay for it.
For example I subscribed to Game Pass Ultimate:
1. via my Microsoft account
2. via my internet subscriber
and I had access to exactly the same library, no difference whatsoever.
Could you make it fair for me?
That's why I proposed as a solution to receive a Steam code for F1 2021 (because F1 2021 is a Steam-only game - for PC)
If this is not possible, I will just unsubscribe, as EA app it's anyway filled with bugs.
I will save a few euros every month. After all in 18 months I played only 1 EA game, F1 2021 would have been the 2nd one.
It's your decision if you want to keep me as customer or not.
Community ManagerDear EA_Leeuw,
I thought this is a support page. My intention was to send this as a complaint, not as a feedback.
It was already clear from the replies given to the other EA play subscribers that you are not willing to solve any issue.
Could you open it as a complaint ticket towards EA?
I tried to do it, but unfortunately I am re-directed to Codemasters, basically EA is shifting the blame: "For Codemasters account or games data support, please contact our friends at Codemasters."
And this is the reply I got from Codemasters:
Thank you for submitting your recent request to Codemasters Customer Services in reference to F1 2021.
Please contact EA for assistance with EA Play
So, please support me in opening a complaint ticket towards the REAL SUPPORT TEAM!
