Forum Discussion
@mariohomoh I do get your point but I have to disagree with you. Our issue is with EA yes, but basically they "are" EA.
Maybe the term liars is a bit too harsh, I agree with you there, but basically they apparently just make things up.
If they don't know things, they should say so. And not just make up answers to be done with it.
There's no use for a help desk this way, beside giving false hope to people.
In the case of person 3, I asked her two times "is it really confirmed that it's gonna be fixed next patch?" and she said "yes for sure".
The biggest joke of all is that there hasn't been any communication from EA though.
@Jaspervdw95 wrote:@mariohomoh I do get your point but I have to disagree with you. Our issue is with EA yes, but basically they "are" EA.
Maybe the term liars is a bit too harsh, I agree with you there, but basically they apparently just make things up.
If they don't know things, they should say so. And not just make up answers to be done with it.
There's no use for a help desk this way, beside giving false hope to people.
They're employees heeding their boss' orders. They're not your friends.
If policy stipulates that they still need to put out a placating answer when they can't find the proper info on their database, they will do so.
They're not doing that to spite you. They're doing that to earn their paycheck and pay the bills. If they're working to EA or Procter & Gamble or Burger King, makes no difference to them. It's just a paycheck.
You're correct, could very well be that the main reason for such a help desk is to give people "false hope", aka "soothing their dissatisfaction until they either forget the issue or we come up with a fix". And if that's indeed the case, I don't think anyone should expect a low paying employee to go against their orders and "hey mate, this is a bad product and I was told to stall you the best I can".