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@EA_rephii wrote:Hey @AFineHamSandwich,
could you try and head to our login page here and try to login with your PSN Account and let me know if that worked? If you are logged in you can go into your EA Account profile and change e-mail addresses and also update your password.
-rephii
I attempted that, but it came up with needing to reset my password. I have a feeling that the PSN ID is connected to an email account that I have only just found out has been deactivated.
Hey @AFineHamSandwich,
I see, this might be a tricky one, but do you remember what e-mail address you used on the EA Account before? If yes, please try to send a password reset to that e-mail. If you use multiple emails, try all of them and send out a password reset and see if one of them gets a mail with a reset link.
Let me know if you could find the connected email address.
-rephii
- 3 years ago
@EA_rephii I* have the same issue, I know what the email address is for the old account but can't access. Any advice?
- EA_rephii3 years agoLegend
- 3 years ago
@EA_rephii The email address sadly no longer exists! Have tried account recovery but apparently that's not active...
- 3 years ago
@EA_rephii wrote:Hey @AFineHamSandwich,
I see, this might be a tricky one, but do you remember what e-mail address you used on the EA Account before? If yes, please try to send a password reset to that e-mail. If you use multiple emails, try all of them and send out a password reset and see if one of them gets a mail with a reset link.
Let me know if you could find the connected email address.
-rephii
I've spoke with an EA advisor and I've learned that the EA account attached to the PSN ID has been deleted. Since the email address attached to that EA account has been deactivated, I fear that it may be unfixable.
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