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Hey @AFineHamSandwich,
I see, this might be a tricky one, but do you remember what e-mail address you used on the EA Account before? If yes, please try to send a password reset to that e-mail. If you use multiple emails, try all of them and send out a password reset and see if one of them gets a mail with a reset link.
Let me know if you could find the connected email address.
-rephii
@EA_rephii I* have the same issue, I know what the email address is for the old account but can't access. Any advice?
- EA_rephii3 years agoLegend
- 3 years ago
@EA_rephii The email address sadly no longer exists! Have tried account recovery but apparently that's not active...
- EA_rephii3 years agoLegend
Hey @Switchar88,
in this case, you would need to contact our support team and let them know that you don't have access to your e-mail any more. They will try and recover your EA Account with asking some account details and will verify you in that way.
Once the verification is done, they will be able to update your email address and you should be able to access it again.You can reach out to our team here
Use this topic: Origin | PC | Manage my account | Can't log in
and you should be able to chat or phone with our advisors directly.
Let me know how that went!
-rephii
- 3 years ago@EA_rephii I reset my password twice - and I get the same screen on PS5 that I need to reset my password... this is a login glitch... I can login to my EA account - but the game is stuck on reset your password..
- 3 years ago@jeffpaul12345 I log into EA on my iMac - all good... but in the game on PS5 - the login does not register - linking account - and it sends me to offline mode... a glitch... I will wait until you get this fixed... it is not because of my EA account - it is the link from PS5 to EA account...
- 3 years ago
I'm having this issue as well. Only one email address associated with my EA account. I have EA Play with games I play using that account. I know my account and password are in good standing. I changed my password anyway but to no avail. Still getting the same error and getting no option to actually input my email and password.
- 3 years ago
How frustrating. Buying the expensive version to get it a couple days early and can't even play it the way I want to.
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