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Hey @Switchar88,
in this case, you would need to contact our support team and let them know that you don't have access to your e-mail any more. They will try and recover your EA Account with asking some account details and will verify you in that way.
Once the verification is done, they will be able to update your email address and you should be able to access it again.
You can reach out to our team here
Use this topic: Origin | PC | Manage my account | Can't log in
and you should be able to chat or phone with our advisors directly.
Let me know how that went!
-rephii
I have the same issue where I cannot find or even access the old email. Apparently my old EA account is deactivated and linked to my PSN. The chat rep (Sisty) I am speaking to right now said the following:
"I would also like to inform you that we can not check the email associated with the deleted EA account or un link PSN ID from deleted EA account and also we can not restore the deleted account. Only you can restore the account if you remember the correct EA account email. Please visit the link below to understand how to restore your deleted EA account : https://help.ea.com/en/help/account/close-ea-account/"
She then stated that if I can't access the old EA account, then I am essentially out of luck. Any help here? I literally copied and pasted what you said in your comment and she said she couldn't help.
- 4 years ago
Unfortunately I have the same issue since launch. This is the same reply and they say they have many people complaining of the same issue. Surely they’re can be a fail safe for these things. I’m currently playing on a dud gamertag as i cannot play on my main gamertag. Utterly ridiculous.
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