Hi @tisZayd,
We can't look into this for you from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake.
- EA_Lanna
Community ManagerHi @tisZayd,
We can't look into this for you from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake.
- EA_Lanna
I've made an appeal, you can see this bc you have to put the report number in the forum post. How long does it take for them to reply? My case file said 'complete' about 16 hours after I opened it and the only support EA offered was to read the ban webpage, which I had already done and only offers to fill out the webform like you've said below! I've checked my ban history and it says I have never been banned or suspended so it's clearly a game issue! Can't anyone help me?? It's so frustrating for a AAA game!
Community ManagerHi @tisZayd,
We are unable to review or change an account ban on the forums.
In terms of no page appearing in your ban history, there are some bans the ban history page doesn't display. In the 'My Ban History' page, you should see this mentioned in the blue section:
@EA_Help wrote:You may have bans or suspensions that don't show on this page.
Terms of Service aim to send an email out when bans are added though so there may be an email with more context about a ban/suspension in your inbox. Please double-check your emails for an email from the address 'noreply@ea.com'.
If you don't have an email from EA about a ban or suspension, please know you can still appeal a ban you believe was added to your account/game mistakenly by filling out the webform.
- EA_Lanna
