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Radarkasten's avatar
Radarkasten
New Veteran
3 years ago
Solved

Game gets suddenly unplayable slow

Product: F1 22
Platform:Steam-PC
Summarize your bug At some point the game gets suddenly unplayable slow. It can happen in any game mode, even in the menu. There is no specific pattern, when it occurs. I also experienced that in F1 2020 and F1 2021, but not as frequently as I do now. I cannot finish a 100% race any more. The response is very laggy, but I can save the game and after 1-2 minutes I can leave the session. If I want to secure the XP for the laps for podium pass, it takes more then 10 minutes until I am able to skip to the reward screen and then quit the game. It seems to totally crash steam client. After exiting and restarting the game, it stays that slow until I reboot the PC. Task manager only shows the F122 process at 100%, all other systems are normal, I have 64GB RAM, which is not the bottle neck either. I cannot provide Report code, in most of the cases ego dumper crashes, if it is able to send it, I can`t re enter the game to get the code.
What is your 16 digit Report Code?
Which area is the bug/glitch in? My Team
How often does the bug occur? Often (50% - 99%)
Did you have cross-play enabled? No
Steps: How can we find the bug ourselves? Should happen after some time, don`t know.
What happens when the bug occurs? Game is unplayable slow
What do you expect to see? Game stays stable

At some point the game gets suddenly unplayable slow. It can happen in any game mode, even in the menu.

There is no specific pattern, when it occurs. I also experienced that in F1 2020 and F1 2021, but not as frequently as I do now.

  • Think there may be many reasons why the performance is dipping, but here goes. Stuff that can't hurt before the stuff that probably will.

    • As per my memory question, the laptop board has 4 slots - assuming 4x16GB modules?

    Things to consider - all 4 modules should be *identical* - even minor differences can mean that the memory ICs are different layout or make (timings can then be different).

    Suggest trying 1 matched pair (32GB) or even a single (tested - use Memtest) module rotated around all the slots. Reseating can help. Test individual modules, once you have a good module, test slots, once you know the slots are good, test the other modules, then pair them, then use two pairs. Time consuming, but RAM errors can be a pain and can appear the more modules you have, also harder to troubleshoot as you can see from my methodology.

    i7-7700HQ is a 2400 RAM part. If you use higher rated modules then depending on how the laptop 'sees' the RAM it may try to run it faster - had this on a Toshiba and it died within 14 months because it was running RAM at 933 instead of 800. There was no way to tell the CPU to turn the FSB 'clock' down. If you can verify the RAM speed is 2400 (1200 DDR) then that's useful.

    I use HWiNFO as it can show the RAM SPD data as well as the slot banking. Gives a 'live' RAM clock too. Export the report as .txt and post here if you can.

    But partly I feel if you give the machine a RAM config that most other users have (either 16 or 32GB) then it rules out those issues more easily anyway.

    • Honestly, I see you are running the game at 4K resolution. That kit isn't comfortable at that res. Try 1080 (better) or 1440. 

    Also, it must be an external monitor. Consider the amount of pixels you are pushing and ensure you are external display only (not mirroring). An easy way to use 1080 is to use the built in display on the P71. Either of these solve the issue then it could be throttling. Do you have a temperature monitor? If the CPU is north of 80C it's too hot.

    Hybrid graphics setups are problematic with these games, here is the latest Intel DCH Driver. Your 7th Gen iGPU will use build 2114 but it's now legacy. It may complain that it's not Lenovo OEM but just install anyway (overwrite). I do feel these drivers are better suited to W11, but your CPU will also be officially unsupported (at this time). 

    • USB devices can also be an issue - please ensure you update the Razor software and check firmware. Do you use a controller that was disconnected when you ran the dxdiag?
    • Also check the Jabra device or troubleshoot without. Bluetooth audio can cause issues with this game.
    • Audio drivers are non-DCH - device manager should show 'Realtek (R) Audio' not 'Realtek High Definition Audio' - would really rather you attempt a clean OS install with UDA (DCH) drivers. Audio devices on this game can be picky - look for audio update rate settings.

    And that could be a thing. If you have upgraded W10 in-situ for sometime, a clean install really can fix issues. I would go with 22H2 (19045 builds) from the MCT. I know, but it cures a load of ills. The drive order and description on your dxdiag - DVD-RW as B: and a Samsung 512GB NVMe that appears to be the named drive with a 2TB capacity. Do you have Microsoft Storage Spaces enabled? Do not recommend, it's like a fake RAID.

    Finally, game specific fixes - verify Steam files. Delete the hardware_settings_config, even when doing the RAM, driver or display changes. DDU is sometimes an option if updating leaves issues. It may work with removing those HDA audio drivers and finding a UDA build. I have a Thinkpad of the same era and it uses UDA, so Lenovo are not helping here. Their Vantage utility or Service Bridge isn't infallible and the support page is not always updated methodically.

    As mentioned, framerates. Aim to hit 60FPS minimum but don't exceed the monitor capabilities, game can be locked to 60 in the menu, if it doesn't dip horribly it's good. I would expect the GPU to be set to Medium preset at 1080. For 4K, displays may sync to 30, certainly would not recommend this game at that framerate.

    Do you use 3rd party AV? Windows Defender is enough. 

15 Replies

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    3 years ago

    @ScarDuck14 wrote:
    @SteveJacksonAnd you don’t think you’re a legend? Dude if I had your knowledge I’d be calling myself God😇😂

    Just don't *need* to be called one 😉 

    And yes, I've looked at lots of things it *could* be. Areas that have to be absolutely right before you choose the easy ones.

    But yeah, laptops bring their own particular set of issues. I haven't even looked at Samsung NVMe firmware checks and the amount of shared memory to the iGPU is half the RAM that makes me think that could be an issue.

    However, a developer looking at the exception code in the driver crash might have other ideas.

  • Radarkasten's avatar
    Radarkasten
    New Veteran
    3 years ago

    First of all, thank you very much for your time and sharing your knowledge. I really appreciate that!

    That are many things I can try out and will do. I will do it step by step to see if that was the root cause. Checking/upgrading all Hardware firmwares and lowering resolution will be one of the first things I will try. Will take some time 🙂

    Some additional Info on my setting (HWInfo Log is attached):

    • I have 4 identical RAM-Modules -> PC4-19200 DDR4 2400MHz / 17-17-17-39 / Crucial Technologies CT16G4S
    • I use that much RAM because I used the Notebook for in memory Database testing and still use it for virtual machines (vmware workstation)
    • I use a XBOX Elite Series 2 Controller (via USB and also with cable, the game crashed using either one of them)
    • I use a Jabra Evolve2 40 Headset with cable
    • I use a Razer Basilisk v3 and Ornata v2 keyboard, both are wired
    • All USB-Ports are connected via an USB-Hub
    • When gaming I close the Notebook to not make the gpu unneccessarily busy and use an external monitor
    • I use a 2TB HDD for OS (800GB for Win10, 800 for Win11, rest for Linux Mint) -> Partition was done with gparted). Another 2TB where all games (and other data) are stored and another 2TB seagate sata for the virtual machines. I do not use MS Storage Spaces.
    • Those setup was initialized with fresh installations (when windows 11 came out last year), Win10 was not upgraded from win7
    • I use Avira Antivirus additionally -> will try to deactivate it when playing

    Thank you very much

  • Radarkasten's avatar
    Radarkasten
    New Veteran
    3 years ago

    ok, memtest did also show nothing bad.

    I patched all hardware and drivers and tried the next Race Suzuka with external monitor at 1920x1080. It worked. I saved the game shortly before the finish line and restarted the session with 2560x1440. To get clean results, I did a reboot prior as well and copied the savegame (to be sure). It crashed at lap 8. I will do further experiments, but it seems that somehow running the game at higher resolution does not work anymore since the penultimate patch (it did for F1 2020, F1 2021 and F1 22 at the beginning as well).

    Still not sure what is exactly the root cause, but it seems to work now, which is great. My favorite Workaround for the future is called 4090 RTX then :D

    @SteveJackson @ScarDuck14: Thank you very much for your help!

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    3 years ago

    @Radarkasten wrote:

    First of all, thank you very much for your time and sharing your knowledge. I really appreciate that!

    That are many things I can try out and will do. I will do it step by step to see if that was the root cause. Checking/upgrading all Hardware firmwares and lowering resolution will be one of the first things I will try. Will take some time 🙂

    Some additional Info on my setting (HWInfo Log is attached):

    • I have 4 identical RAM-Modules -> PC4-19200 DDR4 2400MHz / 17-17-17-39 / Crucial Technologies CT16G4S
    • I use that much RAM because I used the Notebook for in memory Database testing and still use it for virtual machines (vmware workstation)
    • I use a XBOX Elite Series 2 Controller (via USB and also with cable, the game crashed using either one of them)
    • I use a Jabra Evolve2 40 Headset with cable
    • I use a Razer Basilisk v3 and Ornata v2 keyboard, both are wired
    • All USB-Ports are connected via an USB-Hub
    • When gaming I close the Notebook to not make the gpu unneccessarily busy and use an external monitor
    • I use a 2TB HDD for OS (800GB for Win10, 800 for Win11, rest for Linux Mint) -> Partition was done with gparted). Another 2TB where all games (and other data) are stored and another 2TB seagate sata for the virtual machines. I do not use MS Storage Spaces.
    • Those setup was initialized with fresh installations (when windows 11 came out last year), Win10 was not upgraded from win7
    • I use Avira Antivirus additionally -> will try to deactivate it when playing

    Thank you very much


    Thanks for trying the suggestions and replying fully.

    USB hubs can be a source of issues - how many ports on the laptop? Try recombining to see if they have any issues. Try also using “age appropriate” USB. Keyboards will use USB 1.1 protocols, use a USB 2.0 hub in a USB 2.0 port if poss. Use USB 3.x only when it is demanded or necessary.

    Nice work on the resolution testing. Perhaps try Afterburner to get a FPS and temps in each scenario.

    Personally I’d dump the Avira - I understand people have different levels of comfort with this but I really think AV can be a source of issues randomly because it is the most “living” software on the machine, with heuristics, etc.

    Again, running the game with less RAM might yield differing results re: crashing

    Progress is finding the actual cause of the crashing and eliminating these one by one may shed enough light.

    Storage wise I saw a Samsung EVO 500GB listed a few times but not mentioned in your reply. I’m also thinking if you have two 2TB drives, only one is internal. That’s also a potential issue and where I would use the USB 3.x as stability of drive transfer rates and power requirements would be most needed.

    This is only a quick reply haven’t really studied the HWiNFO log as you’ve answered the main question on the RAM modules.

  • Radarkasten's avatar
    Radarkasten
    New Veteran
    3 years ago

    @SteveJackson wrote:

    @Radarkasten wrote:

    First of all, thank you very much for your time and sharing your knowledge. I really appreciate that!

    That are many things I can try out and will do. I will do it step by step to see if that was the root cause. Checking/upgrading all Hardware firmwares and lowering resolution will be one of the first things I will try. Will take some time 🙂

    Some additional Info on my setting (HWInfo Log is attached):

    • I have 4 identical RAM-Modules -> PC4-19200 DDR4 2400MHz / 17-17-17-39 / Crucial Technologies CT16G4S
    • I use that much RAM because I used the Notebook for in memory Database testing and still use it for virtual machines (vmware workstation)
    • I use a XBOX Elite Series 2 Controller (via USB and also with cable, the game crashed using either one of them)
    • I use a Jabra Evolve2 40 Headset with cable
    • I use a Razer Basilisk v3 and Ornata v2 keyboard, both are wired
    • All USB-Ports are connected via an USB-Hub
    • When gaming I close the Notebook to not make the gpu unneccessarily busy and use an external monitor
    • I use a 2TB HDD for OS (800GB for Win10, 800 for Win11, rest for Linux Mint) -> Partition was done with gparted). Another 2TB where all games (and other data) are stored and another 2TB seagate sata for the virtual machines. I do not use MS Storage Spaces.
    • Those setup was initialized with fresh installations (when windows 11 came out last year), Win10 was not upgraded from win7
    • I use Avira Antivirus additionally -> will try to deactivate it when playing

    Thank you very much


    Thanks for trying the suggestions and replying fully.

    USB hubs can be a source of issues - how many ports on the laptop? Try recombining to see if they have any issues. Try also using “age appropriate” USB. Keyboards will use USB 1.1 protocols, use a USB 2.0 hub in a USB 2.0 port if poss. Use USB 3.x only when it is demanded or necessary.

    Nice work on the resolution testing. Perhaps try Afterburner to get a FPS and temps in each scenario.

    Personally I’d dump the Avira - I understand people have different levels of comfort with this but I really think AV can be a source of issues randomly because it is the most “living” software on the machine, with heuristics, etc.

    Again, running the game with less RAM might yield differing results re: crashing

    Progress is finding the actual cause of the crashing and eliminating these one by one may shed enough light.

    Storage wise I saw a Samsung EVO 500GB listed a few times but not mentioned in your reply. I’m also thinking if you have two 2TB drives, only one is internal. That’s also a potential issue and where I would use the USB 3.x as stability of drive transfer rates and power requirements would be most needed.

    This is only a quick reply haven’t really studied the HWiNFO log as you’ve answered the main question on the RAM modules.


    Thanks again for that much ideas, that was really helpfull. The game began crashing again, so I did the tests as mentioned above. Took me some time, so sorry for the late answer. Currently, I think the solution is to just use the Notebooks Display with native resolution, as you suggested. For two races it did not crash. Let`s hope it stays that way 🙂

    No impact had so far:

    • unplugging USB-HUB and using USB-Ports of notebook
    • Resolution
    • Details
    • Win10/Win11
    • RAM
    • Usage of Gamepad (USB/Wired)
    • Using no Headset, but native sound speaker from notebook
    • Deactivating Avira totally, just deactivating the Boost-Options (deactivated them anyways now, always good to know what is happening)
    • Deactivating Razer Software
    • Unplugging Razer Hardware

    To answer you HDD-Question. The notebook has 3 slots (2x PCle NVMe SSD, 1x SATA 2.5-inch). For RAM and SSD I took care to check compatibility with the notebook (but of course, that could have been a wrong statetement by the vendor/retailer as well). The 2 NVMe SSDs are identical Samsung EVOs. One is partioned to be used with 3 OS (Win10/Win11/Linux), the second one is used for games and data commonly used by the two Windows OS. The SATA drive is also a 2 TB drive used to store the virtual machines I have (yes, that`s unusual I know, I have all windows version virtualized back to Windows 3.11. Especially some of my older games just run best on good old Windows XP. That`s the virtual machine I really use regularly).

    I am very gratefull that you took the time and gave me some inputs I could build upon and also learned something new. It looks good now, that the currenty theory of the root cause is the solution 🙂

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