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bubbleshoot's avatar
bubbleshoot
4 years ago
Solved

I own 'Origin' F1 22, friends own 'Steam' F1 22. I can't connect to their league

Product: F1 22 Platform:PC Summarize your bug I own the Origin version of the game My friends own the Steam version of the game I am unable to connect to their leagues via the code Which area is t...
f1 22
  • EA_Lanna's avatar
    EA_Lanna
    3 years ago

    Hi folks, 

    Thanks for reaching out about this. For Imported Steam friends lists, it's important to make sure the Steam profile privacy settings of the friends you're looking to find are set to public. Could you ask your friends to double-check those settings? This link will share how they can update those: Steam Profile Privacy

    For future readers, there can be different reasons why you might not be able to find a friend in the EA App. To help with that, we've popped together some ways to help friends appear in the search results over here: EA App - Can't find a friend. Could you take a look at those recommendations and give them a go, please? If your friends still haven't appeared in the search results after, there's some information we'd need to better understand what might be happening. Please copy >> this template << and paste it into your reply in that thread, filling out the answers. 

    We'll close this thread out from here to help keep the information together in one spot. 

    Thank you, 

    EA_Lanna

Alexxx_951944's avatar
Alexxx_951944
3 years ago

I have an similar problem. I own F1 22, I have installed from Steam, I try to add a frined who has the game activated by EA app and I if I enter his EA ID to search and add as a friend I get zero results. If I search my ID from his pc I find my ID, and if I send a friend request from his computer I don't get any notifications on mine. Crossplay is enabled on both computers. This is frustrating

bubbleshoot's avatar
bubbleshoot
3 years ago

Hi Alexxx,

EA do not care. They lack the Western world's customer service. They lack the developers to fix such issues.

They lied on their marketing from before the game was released. They only announced such issues after the release where they had received pre-orders of the games.

My refund was rejected. I just got some smarkey response saying that it will be fixed in a later update.

They lack the competence clearly and understanding on what needs to be done.

When I said they lack the Western world's customer service... I literally had them on a phone call, telling them what the issue was and that I needed it fixing or a refund. They put the phone down on me - multiple times. Just goes to show that the HQ are trying to cut costs by employing cheaper/less abled resource.

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi folks, 

    Thanks for reaching out about this. For Imported Steam friends lists, it's important to make sure the Steam profile privacy settings of the friends you're looking to find are set to public. Could you ask your friends to double-check those settings? This link will share how they can update those: Steam Profile Privacy

    For future readers, there can be different reasons why you might not be able to find a friend in the EA App. To help with that, we've popped together some ways to help friends appear in the search results over here: EA App - Can't find a friend. Could you take a look at those recommendations and give them a go, please? If your friends still haven't appeared in the search results after, there's some information we'd need to better understand what might be happening. Please copy >> this template << and paste it into your reply in that thread, filling out the answers. 

    We'll close this thread out from here to help keep the information together in one spot. 

    Thank you, 

    EA_Lanna

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