Forum Discussion

EA_rephii's avatar
EA_rephii
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
4 years ago
Solved

[ISSUE] Your Account has been suspended message

Hey everyone,  we are currently investigating an issue where players receive a message that their account has been suspended and cannot access online features.  Our teams have so far checked affe...
f1 22
hophop35's avatar
hophop35
4 years ago

Again I contacted support, because it's not listed as "a known issue".
This issue is still under investigation:

Thank you for waiting. I check the details and it seems that we have received reports that some players are getting an "Account Suspended" error when attempting to launch the game, despite their account being active. This is currently under investigation. I know this can be frustrating, I request you to please wait for it to be fixed since our team is still working on the issue.

Asked them to put it on the known issue page of F1 22.

This way, we are informed of the issue and not having to contact support to get the confirmation.

Hopefully this clarifies it for some of you and sorry for the bad english 🙂

  • hophop35's avatar
    hophop35
    4 years ago

    SOLVED MY ISSUE !!

    I found a solution and no longer have the account suspend message and can play F1 22 online. Somehow there was software interfering communicating correctly with the EA/account.

    Here's what I did to get it working

    I had both the EA App (beta) and the Origin App installed

    - Removed the EA App Beta and only use the older and stable Origin client (because the EA App Beta wouldn't let me install F1 again with unknown error messages.)

    - Removed the EA Background services

    - Stop auto start the following services on Windows (11) startup (how to):

    -- MSI services

    -- VMware (Workstation) and/or virtualbox services

    -- Teamviewer services.

    -- GOG Services

    -- BattlEye services

    -- Corsair services   (only disabled Corsair Gaming Audio config)

    -- Anti-Cheat and Epic   (seems not the issue)

    -- Steam services   (seems not the issue)

    -- Google Chrome elevation services  (seems not the issue)

    -- Intel Pro monitoring services   (seems not the issue)

    -- Logitech HUB update services   (seems not the issue)

    rebooted the pc and started F1 22 on Origin...
    Now I can play online without the account suspend message and only have to figure out the service that is interfering..

    Hoping others also can fix the issue with above and having same services (or both apps) installed to pinpoint the interferring service/software?

    • TheMandalore92's avatar
      TheMandalore92
      4 years ago

      I tried every solution but nothing worked ☹️

      But thanks to try to help, hope EA finally does something to fix this error, because, without online, the game is a little bit bored

      • hophop35's avatar
        hophop35
        4 years ago

        You tried to disable all non-windows services or only the one I stated ? Cause I disabled them all and after it worked, then started a couple and tried again. Also found the ea app to unstable and only use origin app. If so, hope a fix will help you soon mate

About F1® Franchise Discussion

Join other players talking about classic F1® games here.4,997 PostsLatest Activity: 13 hours ago