Forum Discussion

EA SPORTS FC™ Team

3 years ago

Solved

[ISSUE] Your Account has been suspended message

Hey everyone,

we are currently investigating an issue where players receive a message that their account has been suspended and cannot access online features.
Our teams have so far checked affected accounts and have not seen any account with an active suspension.

If you see this message, you don't need to contact our Terms of Service team, as it is an issue on our side and our team will now continue the investigation of the issue.

We apologize for any current inconvenience and thank all of you for your patience.

We will update this thread with any updates on this matter!

-rephii

f1 22

EA_rephii
3 years ago
Hey everyone,

the maintenance should be over now, and you should be hopefully not see the message any more and access all online features 👍

https://twitter.com/EAHelp/status/1541776979862634497?s=20&t=q1CmnzGpim0C40jpHsC7hA

Please let me know if you still see the message that you are banned.

-rephii

55 Replies

jakeeasybake
3 years ago
Not able to play madden 22 through EA Play. Game downloads and opens up but when I try to play any game feature it pops up a message. “Your account has been blocked from this product due to a violation of EA’s User Agreement.” Not sure how I could have violated the user agreement. I have deleted the game and re-downloaded but still happens. I followed the QR code and tried to reinstate my account but they said I didn’t have a ban or suspension on my account.
Letal_Eze
3 years ago
Mi cuenta fue suspendida por 1 semana sin razón alguna exijo saber el motivo y si fue por error una solución pronta
dojo95bg
Seasoned Newcomer
3 years ago
Im getting that message, and i just today bought the game, please help me write me on this email so i can see what to do please help [edit: email address removed]
farhanseed255
3 years ago
Hello, I have the same issue. Can you please tell me solutions as I cannot access online and recently bought the game.
farhanseed255
3 years ago
Hello, I have the same issue. Can you please tell me solutions as I cannot access online and recently bought the game. Cant use Vip podium pass :-(