Re: PC Troubleshooting Information

Try a clean boot

Clean booting cuts down the number of applications that run when you start your computer. This step is very helpful if any other programs on your system are clashing and causing problems.

Windows 10

• Open the Start menu and search for msconfig.
• Click on System Configuration.
• Click the Services tab.
• Check the box to Hide all Microsoft Services, then click the Disable All button.
• Click on the Startup tab, then click on Open Task Manager.
• It can take a few seconds for the Task Manager list to load.
• Click each of the Startup programs in the list then click the Disable button.
• Close the Task Manager window.
• Click OK on the System Configuration window to save your changes, then restart your computer.
• Once you restart your computer, try launching your game again.

Full link: https://help.ea.com/en/help/pc/connection-troubleshooting-advanced-pc/

Don't forget to reset the setting to Normal boot once you have isolated and removed the troublesome startup program.

If there has been a recent hardware change, if possible revert the change and check if this has resolved the issue

While updating to the latest graphics drivers, please select “Factory Defaults” (AMD) or “Perform a clean installation” (Nvidia) to ensure the cleanest install"