F1 online play has been trash for years, but this response just doesn't cut it.
Nobody should have to go to a website out of the game and fill out forms to deal with the rampant deliberate ramming and unsporting conduct present in F1 open lobbies. If the game can generally get penalties right in offline play, there isn't a good reason that such dirty drivers can't be disqualified and removed from online sessions automatically.
I get the feeling that you don't have any personal knowledge of how bad it really is. Go spend some time in the subreddit and observe the absolute deluge of posts showing people deliberately ramming, driving backwards, torpedoing, brake-checking, etc.