Forum Discussion

theabandoned529's avatar
theabandoned529
2 years ago
Solved

Can't log into EA servers, F1 23, Steam Purchase

Product: F1 23
Platform:Steam-PC
Please specify your platform model. PC
Summarize your bug Try to log in to EA servers in game, keeps telling me EA account required "retry/cancel" My steam account is linked to my EA account. EA app is running, everything is logged in. What is going on? I have seen a few posts about this on steam community page for f1 23, other people having the exact same problem as me.
What is your 16 digit Report Code?
Can you please provide the name of your current internet service provider?
Which area is the bug/glitch in? Multiplayer
Did you have cross-play enabled? Yes
Steps: How can we find the bug ourselves? You can't
What happens when the bug occurs? I can't connect to EA online services to use ANY of the multiplayer functions.
What do you expect to see? A working game.

‌

Purchased on steam, EA account linked to steam.  Troubleshot through EA help website, no resolution just "we'll submit a bug report" but I can't connect to online services.  it's not a firewall issue, I disabled my fire wall.  SOMETHING is not working on EAs side.  The app isn't showing any steam friends even though I have my account linked.

I don't know WHAT is going on, but I followed all of EAs instructions to link my account.  Pretty crummy experience for such an expensive game.

  • Thebestraser1's avatar
    Thebestraser1
    2 years ago

    Hi, this problem happened to me yesterday. I solved it by deleting the Documents/MyGames/F1 23 folder. You don't loose your progress but your audio, graphics... settings will be deleted. It seems to be a bug when you start the game and you close it fast (at least this is what happened to me). I hope you solve the problem 🙂

8 Replies

Sort By
  • theabandoned529's avatar
    theabandoned529
    2 years ago

    I haven't seen any replies from EA regarding this issue either.  No help topics have any suggested fixes from them.  The only one I've seen that had any promise was someone on steam saying they requested a refund, and repurchased through EA's app and then it worked.

    Not the best answer.  :/

    EA help tickets have just said "we'll submit a bug ticket" but there is no way to track that from a customer point of view.  Just...hoping that EA fixes it?  I'm over 15 hours on steam, and I doubt they're going to refund me.


    Pretty disappointing really.

  • mz8lol's avatar
    mz8lol
    2 years ago

    I got a similar issue using steam. What seemed to solve it for me was to just force stopping all steam tasks in task manager and restarting steam.

  • dotazured's avatar
    dotazured
    Seasoned Ace
    2 years ago
    @mz8lol If this was just a short while ago it was just the Steam weekly maintenance window and not necessarily related to F1 23.
  • Thebestraser1's avatar
    Thebestraser1
    2 years ago

    Hi, this problem happened to me yesterday. I solved it by deleting the Documents/MyGames/F1 23 folder. You don't loose your progress but your audio, graphics... settings will be deleted. It seems to be a bug when you start the game and you close it fast (at least this is what happened to me). I hope you solve the problem 🙂

  • SteveJackson's avatar
    SteveJackson
    Hero (Retired)
    2 years ago
    @Thebestraser1 wrote:

    Hi, this problem happened to me yesterday. I solved it by deleting the Documents/MyGames/F1 23 folder. You don't loose your progress but your audio, graphics... settings will be deleted. It seems to be a bug when you start the game and you close it fast (at least this is what happened to me). I hope you solve the problem 🙂

    This is the equivalent of starting the game in 'safe mode', can be useful as is verifying Steam files.

About F1® Discusión sobre la franquicia

Únete a otros jugadores comentando juegos clásicos de F1®.588 PostsLatest Activity: 2 months ago