Forum Discussion

2 years ago

lost all tradeble players, items, coins and points

2 years ago

Ik wil een update geven op mijn opnieuw verstuurde verzoek. Zoals aangegeven ben ik gehackt terwijl zowel mijn pc als mail niet gehackt zijn na nader onderzoek. Mijn inzien moet de hack door problemen in de veiligheid komen bij EA zelf en als ik zo hoor en zie hoeveel spelers er gehackt worden lijkt dit probleem groter dan gedacht. Zorgelijk wetende dat sommige mensen betalingsgegevens hieraan koppelen wat bij mij gelukkig niet het geval is.

Ik ben dus een hoop kwijt geraakt en mijn points zijn netjes teruggegeven en een compensatie wat EA berekend wat ik volgens hun kwijt ben. Ik vind het nog al aan de lage kant wetende dat ik een hoop spelers kwijt ben, items en contracten. Als ik al zie dat een hacker met buyout al 175K heeft verdiend met alleen enkele spelers (veel mis ik hier) en ik rond de 240K krijg begrijp ik steeds meer waarom spelers stoppen met het echt spelen en coins halen. Veel teams zijn ook onmogenlijk gehaald met gewoon spelen en extreem packluck geloof ik niet in als ik alle verhalen hoor en zie. Het zijn vooral influencers die dit krijgen voor de verkoop van de game maar dit weet hopenlijk iedereen dat dit marketing is.

Waar het mij om gaat is dat ik niet eens een onderbouwde antwoord krijg terwijl ik mijn vraag wel onderbouw. Alleen een antwoord je vraag is afgehandeld en wij vinden dat er goed is gehandeld. Klantvriendelijkheid 0,0 waarbij de behandelaar totaal geen besef heeft dat de goede spelers de dupe zijn van een lek systeem van EA. Ik ga al jaren mee met EA games van need for speed tot battlefield en ook fifa waarbij ik denk ik de meeste games wel een keer heb geprobeerd. Echter EA is al jaren het besef kwijt van hun eindgebruikers als je het mij vraagt en staat steeds verder weg van ons. Ik weet dat ze hier weinig om geven en ook niet dat ze zelf aangeven dat er veel hacks zijn en waarschijnlijk andere spelers ook niet. Maar toch ik wil dit wel gezegd hebben al is het voor mijzelf dat ik tenminste vriendelijk ben geweest en oprecht hun als bedrijf in twijfel neem. Voor mij is dit geval de druppel die de emmer doet overlopen en dit zal ook het laatste product waar ik tijd in ga stoppen. Met zulke klantenservice heb je al je handen vol aan.

JustDutchMP

5 months ago

ik wacht al anderhalve maand op actie/reactie maar ik heb nog steeds niks gehoord. Zodra ik een mail krijg dat er nieuwe informatie is dit nergens te vinden. Ook geven ze aan 'wachten op speler'. Maar zodra ik de live chat in ga wordt mij verteld dit niet te doen omdat ik dan weer achteraan in de wachtrij kom. Ik wordt continu van het kastje naar de muur gestuurd! Het plezier is nu wel weg in het spel...

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all tradeble players, items, coins and points","id":"message:7731711","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:3970385"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:fc-24-nl"},"conversation":{"__ref":"Conversation:conversation:7731711"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:7731711"},"body@stripHtml({\"truncateLength\":200})":" Gisteren avond ben ik zoals blijkbaar vele de laatste tijd al mijn verkoopbare spelers kwijt geraakt en ook mijn coins en fifa points. Dit heb ik al ingediend bij ea en ook ik moet wachten op een uit...","body@stringLength":"2825","rawBody":"

Gisteren avond ben ik zoals blijkbaar vele de laatste tijd al mijn verkoopbare spelers kwijt geraakt en ook mijn coins en fifa points. Dit heb ik al ingediend bij ea en ook ik moet wachten op een uitslag hierop maar vind het vreemd dat alleen het spel gehacked kan worden terwijl er ook een mailverificatie nodig is bij een inlog op een ander locatie. Ik ben nergens anders gehackt en mijn pc gegevens zijn veilig.

Vooral omdat ik zoveel dezelfde problemen zie kan dit toch niet anders zijn dat het spel of intern een probleem zit met accounts. Hoe kan het zijn dat iemand in ongeveer een uur of 2 tijd zoveel acties kan uitvoeren omdat het bij mij gaat om minimaal 200 spelers zonder items en dergelijk. Als ik zo iets moet doen ben ik meer dan een dag bezig om te verkopen. en ook als ik zie dat er dus ook packs gehaald moeten zijn of spelers gekocht moeten zijn omdat ik een hele lijst met spelers zie bij snelle verkoop die ik nooit heb gehad. Hier zitten icons en heros in die ik nooit eens zelf uit een pack pull. dus toevallig als tijdens een hack iemand dan dit wel lukt. En daarbij heb ik ondanks alle verkopen en winst hiervan maar 6000 over maar geen spelers gekocht? Dit vind ik zeer vreemd.

Ik vraag me dus sterk af hoe een organistatie als EA omgaat met gegevens en informatie die beveiligd moet zijn maar zo makkelijk omzeilt kan worden.

zelf ondervind ik nu het probleem dat ik dus in verhouding best veel kwijt ben maar ook spelers die ik had voor een komende sbc die ik dus waarschijnlijk niet meer kan halen. Dit naast het feit dat het je eigen doelstellingen en dergelijk ook beinvloed omdat je team helemaal is verkloot. Ik wou graag een doelstelling halen omdat ik die speler leuk vind maar die ga ik nu niet halen omdat ik ook niet de server op kon door het herstel. Dus als ea niets zou compenseren voor de tijd van reset ben ik in feite dubbel benadeeld.

Ik weet dat deze post waarschijnlijk niet veel doet en wellicht mijn ticket bij ea ook niet als ik zie dat veel spelers (wat zorgwekkend is) ook niets terugkrijgen. Dit is toch ons geinvesteerd geld, tijd en behaalde items die zomaar kunnen verdwijnen. Maar wat mijn meer zorgen maakt is hoe is het mogenlijk zonder dat ze iets in mijn account hebben gewijzigd met emailverificatie in het kader regels omtrent database veiligheid zou dit niet moeten kunnen.

Als aanvulling ik heb me al deze jaren netjes aan de regels gehouden en doe niet aan coins kopen of veel geld in de game investeren. Veel dingen zijn gelukkig verdiend door doelstellingen, amazon en alleen maar spelen dus ik zit zo goed als nooit op de transfermarket omdat ik veel spelers niet eens kan kopen en mijn pulls zijn ondanks de vele pakjes redelijk te noemen maar niet uitzonderlijk.

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