35k store pack showed wrong description
Product: EA SPORTS FC 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? Ljhill
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Building Challenges
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 10/04/2024
What time did you see the bug? (HH:MM AM/PM) 18:02 PM
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Check the coding on the pack description for the 35,000 / 300 FP pack in the ‘Packs for You’ area that was added today.
What happens when the bug occurs? The pack promised a guaranteed 81+ TOTW player but when I bought the pack and opened it the rewards were not as advertised. No TOTW came out and it wasn’t the pack I bought.
What should be happening instead? An 81+ TOTW player should have been in the pack
I don’t have a screenshot because the pack is opened but the 35,000 coin / 300 FP pack in the store that came out today was showing the wrong description. In the companion app the pack promised an 81+ guranteed TOTW player and so I bought the pack using FP. However when I opened the pack I didn’t get any TOTW player and was given a different pack to the one advertised.
I have found that the description has since been changed but there was definitely an error with the pack description and I was not given what I paid for.
could I please get my FP back or be given the rewards as advertised. Thanks.
