Last year, we had a problem with character creation. We were having trouble getting through a career season without the game crashing or the created characters disappearing and bugging the game. This was fixed in July 2024.
The best thing, as in any business, is not to simply pass on information, but to insist on it. I know that with you English speakers, if you're not rushed a bit, nothing moves.
So give it your all, and I swear you'll get plenty of positive feedback, emails from players who'll be positive about you. And then, you'll be noticed a bit more in the company and you'll be able to move up in the hierarchy. I hope you do, but you have to give it your all.