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Itsmelokepoke's avatar
Itsmelokepoke
8 months ago

Disconnecting From Opponent During Match

Product: EA SPORTS FC 25 Platform:Xbox Series X Please specify your platform model. Microsoft Xbox Series X What is your Gamertag/PSN ID/Switch ID? ITSMELOKE Which mode has this happened in? U...
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
8 months ago

Hi there, @Itsmelokepoke 

We should go through some troubleshooting. It's possible this is connection related. Are you playing over a wired or wireless connection? Thanks!

LiorMadav's avatar
LiorMadav
Seasoned Newcomer
8 months ago

hey, @EA_Aljo I have the same problem as him, and I have a wireless connection.
can you help?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    8 months ago
    @LiorMadav wrote:

    hey, @EA_Aljo I have the same problem as him, and I have a wireless connection.
    can you help?

    Can you switch to a wire or is your router too far away? Lag and disconnects are going to be far more common with a wireless connection.

    • LiorMadav's avatar
      LiorMadav
      Seasoned Newcomer
      8 months ago

      @EA_Aljo  I already tried to switch to a wire connection and it didn't work

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        8 months ago

        @LiorMadav 

        Make sure you power cycle with these steps after switching to a wire: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. 

        If that doesn't help, let me know when exactly you're disconnecting. Is it mid-match or when a game completes?

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