EA FC 25 Rivals Black Screen

Product: EA SPORTS FC 25
Platform:PC
Please specify your platform model. EA app - PC
AMD or Nvidia Model Number Intel ARC A750
Enter RAM memory size in GB 32 GB
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 01/16/2025
What time did you see the bug? (HH:MM AM/PM) 10:00 PM
What is your time zone? EST (IET) - GMT - 5:30
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I'm not sure, I don't get millions or billions of dollars for a broken game
What happens when the bug occurs? After selecting the kits, the game loads but is just a black screen. I see my opponent skip, but I am unable to skip or do anything and have to force quit the game resulting in a DNF
What should be happening instead? I should be going through to the game and seeing the other team and playing my game of rivals

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I cannot play rivals to earn rewards or do objectives. If this is not fixed, I want my money back because you are lying to me and your customers