Ea play trial not working

Product: EA SPORTS FC 25
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your Gamertag/PSN ID/Switch ID? Dantherat5490
Which mode has this happened in? Kick off
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Log onto the game on an xbox series s and buy the standard edition with ea play, then claim your free 10 hour trial and log in to the game.
What happens when the bug occurs? A message pops up saying my trial time is up and then it kicks me out the game when i press ok
What should be happening instead? I should be able to log onto the game and play for 10 hours until next friday

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I bought the standard edition of FC 25 and was expecting to use my free 10 hour trial, however when i log on, as soon as i connect to the ea servers a message pops up saying 'Thank you for trying the EA play trial version of FC 25. Unfortunately, your trial time has expired' Im not sure why this is happening as i havent even played a single minute.