Ea play trial not working

Product: EA SPORTS FC 25
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your Gamertag/PSN ID/Switch ID? XtremgamerR6355
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 20/09/2024
What time did you see the bug? (HH:MM AM/PM) 15:30 PM
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Enter the game
What happens when the bug occurs? It's says your trial is expired and it kicks you off the game when you press OK
What should be happening instead? It should let me play my deserved trial

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Ea thank you and please help me fix this bug as I really want to play the trial