Ea play trial not working

Product: EA SPORTS FC 25
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your Gamertag/PSN ID/Switch ID? Liamovtamworth
Which mode has this happened in? Kick off
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Opening the game with EA Play
What happens when the bug occurs? Despite never opening the game it says my EA play trail has expired.
What should be happening instead? The game should open.

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Despite never opening the game it says my EA play trail has expired. I have spent £5.99 to play the game early and it will not let me.