Community ManagerThank you for bringing this to our attention. We understand your concerns and want to assure you that we have taken the necessary steps to forward all the details to the relevant team for further investigation. We will keep you updated with any news.
Please share the following details with us if you would like to help further with our investigation:
Thank you for your support!
I have this issue too on Xbox series, also won't allow me to put them in on the web app and companion app as it says "An unexpected error has occurred. Please try again." Even though my player is eligible. It's just bug after bug and it's ruining the game, please fix this soon.
Community ManagerHey folks,
the team is continuing to investigate it, but specifically your timestamp of when the issue occurred to you would be important.
So please provide your recent timestamp with date, time and timezone, and as much further information as possible as asked by my colleague EA_Pulsar here. Thank you all!
@EA_Vendcera wrote:Hey folks,
the team is continuing to investigate it, but specifically your timestamp of when the issue occurred to you would be important.
So please provide your recent timestamp with date, time and timezone, and as much further information as possible as asked by my colleague EA_Pulsar here. Thank you all!
I believe the issue has been there since the cannon evolution has been released. I haven't been able to put my already evolved player into it even though he's eligible.
Same problem but with another player
Date [10/9/2024]
Time [1:47 AM]
Time Zone Kingdom of Saudi Arabia GMT+3
I hope this problem is solved because the player meets all the requirements
hi it's an error that is reflected over time try it too anyway if you want a time 16:53 of 08/08/2003 time zone Rome +01
I had this issue first occur Monday 07/10/24 at 20:00 GMT. It continues to occur every time I attempt to put my 78 Miller Thompson, that has already been through the 'Glow up' evo, through 'the Canon' evo.
Regarding any further details they are identical to those of the original poster - Milkomania97.
My most recent attempt was Tuesday 08/10/24 at 19:40 GMT.
Thank you for your help and updates.
Been trying for past 3 days with the same player still not working👎 (10th October)
