Eligible player cannot be used for The Cannon Evolution

Product: EA SPORTS FC 25
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your Gamertag/PSN ID/Switch ID? squandro
Which mode has this happened in? Ultimate Team™
Which part of the mode? Evolutions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 10/9/2024
What time did you see the bug? (HH:MM AM/PM) 01:00 AM
What is your time zone? EST (IET) - GMT - 5:30
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I was evolving a player who met all of the requirements ( the game allowed me to select him to enter into the evo). Then, my game crashed, and all of my evolutions are now no longer appearing. I have zero access to evolutions on the web and companion apps. My previously evolved player was reduced back to an "in progress evo" even though he has the full upgrades.
What happens when the bug occurs? I was evolving a player who met all of the requirements ( the game allowed me to select him to enter into the evo). Then, my game crashed, and all of my evolutions are now no longer appearing. I have zero access to evolutions on the web and companion apps. My previously evolved player was reduced back to an "in progress evo" even though he has the full upgrades. Error recieved: There was an error connecting to the football ultimate team servers.
What should be happening instead? My evolutions should be appearing and I should be able to complete them with no issue.

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Error recieved: There was an error connecting to the football ultimate team servers.