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MILKOMANIA97's avatar
MILKOMANIA97
5 months ago

Eligible player cannot be used for The Cannon Evolution

Product: EA SPORTS FC 25 Platform:Xbox and Web App Please specify your platform model. Xbox Series X and Web App What is your Gamertag/PSN ID/Switch ID? Which mode has this happened in? Ultimate ...
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
5 months ago
Marked as Solution for Visibility Purposes Only - We do not consider this to be fixed at this time. 

Thank you for bringing this to our attention. We understand your concerns and want to assure you that we have taken the necessary steps to forward all the details to the relevant team for further investigation. We will keep you updated with any news.

Please share the following details with us if you would like to help further with our investigation: 

  • Gamertag
  • Platform
  • Summary of Issue
  • Name of the player  item that is causing the issue 
  • Recent Timestamp (Date, Time, Timezone)
  • Screenshot of the error

Thank you for your support! 

maikol92's avatar
maikol92
5 months ago
  • Gamertag maikol92
  • Platform xbox series x
  • Summary of Issue:  I  have an evolved player named Jacobo that I put through the Power Surge and La Roja evo. He is now 77 rated. He fits all the requirements to be put into The Cannon evo. However when I select his card to preview the evo, I get an error. "There was a problem connecting to the Football Ultimate Team servers. Please try again later." I try any other player that meet requirements (even with 3* skills) and it works, hence, not real server error. f I try to do it through the companion app the requirements are different. It says that 2 stars skill moves is the maximum.
  • Name of the player item that is causing the issue : Jacobo González Rodrigáñez
  • Recent Timestamp (Date, Time, Timezone): October 10th 2024, 12:02 am, GMT -6
  • Screenshot of the error: Attached

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