Eligible player cannot be used for The Cannon Evolution

I am trying to do a chain evolution on a player called Miller Thomson. I am trying to do the Glow up evolution which I’ve already done and then put him in to the Cannon evo. He fits all the requirements but when I try to put him in to the evo I get a technical error or Companion app and a server error on the game itself. Why is this happening and what can I do to solve this issue?