[ERROR] Transfer points from EA24 to EA25
Product: EA SPORTS FC 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? JavierRMP99
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 20/09/2024
What time did you see the bug? (HH:MM AM/PM) 10:00 PM
What is your time zone? GMT (UTC)
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Try to enter the store as u transfer the Points from 24 to 25 to see if u get the full Points
What happens when the bug occurs? Your just going to recieve the points u had but u will lose the points ur supposed to recieve form the Ultimate Edition EA25.
What should be happening instead? I should recieve the points from the ultimate edition plus the points i had in the EA24
I downloaded EA25 with my account username JavierRMP99, select my favorite Team, select my home kit, away kit and logo and after that i went to the squad where we choose the loaned player we are going to get, after that i went to the store to buy packs with the Points im supposed to recieve for buying the Ultimate Edition of the EA25 but when i select the Store a Messaged appear "transfer the points from EA24 to EA25 and i choosed to transfer them i had like 250 in EA24 but for my surprised i didnt ended up having 4600+250 i ended up having just 250 and i didnt recieve the 4600.
Can u please help me?
Hey everyone,
Here is some clarification about the FC Points transfer from EA SPORTS FC™ 24 to EA SPORTS FC™ 25 that we want to share:
- The only way to transfer your FC Points from EAS FC 24 is by logging on to EAS FC 25 on your console or PC. You can’t carry over your points using the Ultimate Team™ Web or Companion Apps.
- The first time you log in to any of the modes in EA SPORTS FC™ 25, a pop-up message will appear to give you the option to transfer your points.
- Whether you choose to transfer the FC Points or not, that decision is not reversible.
- If you aren't sure yet, you can select "Remind me Later," and this message will pop up again the next time.
- If you transfer the FC Points and then charge new FC Points in FC 24, you won't be able to transfer them again to FC 25.
- You can only transfer FC Points from EAS FC 24 to EAS FC 25 on the same console family.
If you still have points in FC 24 and Customer Service confirms they can't help you with the FC Points transfer, unfortunately, there's nothing else we can do to help you from here.
For further details, you can visit our Article on Help.ea.com: How to transfer your FC Points.
Thank you
