fc 25 makes my PC restart
Product: EA SPORTS FC 25
Platform:Steam-PC
Please specify your platform model. Steam - PC
AMD or Nvidia Model Number Geforce RTX 3070 Laptop AMD Ryzen 7 5800H
Enter RAM memory size in GB 16
Which mode has this happened in? Kick off
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Launch the game
What happens when the bug occurs? When launching the game, I arrive at the account selection menu, and then my whole PC crashes and restarts. It does the same every time.
What should be happening instead? Launching the game normally so that I can PLAY it
Dear EA team,
I have a huge problem that not only cause harm to the game, but also to my computer.
Since yesterday, litterally EVERYTIME I launch the game, once I am in the account/profile selection menu, my whole PC crashed and restarts. I can not play EA FC 25 anymore.
I have tried many things like repairing the game through the AntiCheat installer, reinitialize my graphic card parameters, searching for updates (my pc is up to date), reinstalling the game several times, repairing the game through Steam, repairing Windows temp files through "sfc /scannow", ........
PLEASE tell me how to fix this error, because I litterally can not play this game anymore.
Thanks in advance,
fcnuage
PS : here's my PC details through DXDIAG :
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System Information
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Time of this report: 10/12/2024, 14:41:36
Machine name: PC_NAT
Machine Id: {6D5B98DB-CCD3-4F37-A378-4528234B869D}
Operating System: Windows 11 Famille 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)
Language: French (Regional Setting: French)
System Manufacturer: Acer
System Model: Nitro AN515-45
BIOS: V1.08 (type: UEFI)
Processor: AMD Ryzen 7 5800H with Radeon Graphics (16 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 15724MB RAM
Page File: 14475MB used, 24757MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.6.2
DxDiag Version: 10.00.22621.3527 64bit Unicode
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DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.
