Community ManagerThank you for reporting this potential bug to us. For now, please restart your device and delete any corrupt files.
If the issue will happen again, please provide us with the following:
The same happened to me just now i was winning 3-2 fut champions and the game got stuck on the 120 minute. I got it on video and it threw me out the 134th minute. Ridiculous that we pay 100 euro for a game with this many problems. Deleting corrupted files won’t do nothing we need a compesation at least because we already tire ourslef playing 15 games of fut champs to get this.
Community ManagerI will ensure to pass this on to the game team, but could you share all the information I mentioned above to help us determine the cause of the issue?
Been stuck on a forever loop with the opposing AI in Squad Battles. It's doing a throw-in animation with the ball it's supposed to be throwing laying directly next to the player outside the field.
Right before the AI was going to take the throw-in it tripped and dropped the ball and missed picking it back up.
With this entire format change with all these matches mattering way more in Squad Battles and in champs it's unbelievable that the fix I would possibly be told for this is to leave the match and take the loss. This isn't why I spent $70+ on the game.
I'm refusing to leave the game until I get some compensation for this match.
Product: EA SPORTS FC 25
Platform: PS5
Username: JesperWer
Please specify your platform model. PS5
Which mode has this happened in? Ultimate Team
Which part of the mode? Squal Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 3/11/2024
What time did you see the bug? (HH:MM AM/PM) 3:54PM
What is your time zone? UTC/GMT +2 hours
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Not sure
What happens when the bug occurs? the game timer becomes real seconds as the ball is out and the player is locked to the throw in taker who is in a loop of the throw in animation but without the ball
What should be happening instead? the ball should be in his/her hands letting the throw in be thrown
I encountered this bug in Squad Battles, and I decided to wait it out, but it didn’t end. It went on for over 200 minutes, and eventually, my PS went into sleep mode.
I'm attaching a video and a screenshot to this message.
The issue started at the 70th minute of the match.
It happened to me as well, please assist in the EA help, it's squad battle, winning 4:0, but at 83min got throw in bug, then waited for 15min real time and stick stuck in same animation, and counted as loss.
@EA_Pulsar
Gamertag/PSN ID/Username: roaster010 / riffi010
Platform: PS5
Summary of Issue: I was playing champions finals and the ball went out, when my player tried to take the throw in he dropped the ball and was stuck in an infinite loop of the throw in animation while the ball was on the ground out of play. Since the ball was out, the game timer was in real minutes. The score was 4-2 in my favor. I only stops when one of the two players forfeits the match.
Game mode: champions finals qualification
Recent Timestamp (Date, Time, Timezone): 3 december 2024, 13:34, GMT +1
Video or screenshot of the issue:
This is the second time this is happening within my account.
Same thing is happening to me right now in Rivals. Doesn't help that the time is moving in seconds.
The official response to this is a joke. It's been happening since launch and is costing people elite rewards and "delete corrupt files" here's an idea. Fix the game, plays worse than FIFA from over 5/6 years ago for bugs. Not as bad as invisible players or 12 foot players but way worse than FIFA 16 onwards.
Gamertag: M4fjjuu
Platform: Playstation 5
Summary of issue: In the first half of Fut champions finals game my player went to do the throw in but as he picked up the ball it dropped on the ground and he proceeded to repeat the animation infinitely. Match time was real seconds obviously and eventually it kicked me for being AFK so I lost that match because of a bug.
Game mode: Fut Champion Finals.
Recent Timestamp: 04.01.2025 around 15:50 at GMT +1 Warsaw.
Video or screenshot of the issue: In the attachment
