Product: EA SPORTS FC 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? GW489
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 11/04/2024
What time did you see the bug? (HH:MM AM/PM) 01:17am
What is your time zone? SST - GMT + 11:00
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? triggers when before throw in, the ball has been moved into the pitch after the ball thrower was outside the pitch
What happens when the bug occurs? player animation stuck, keep trying the ball from throw in but the ball was not there, and cannot exit from this bug unless quit the app
What should be happening instead? throw in as normal
Dear EA Support Team,
I am writing to report an issue with the throw-in bug in EA Sports FC 24 that has affected my gameplay, points, and ranking. On 4th NOV at approximately 1:15 AM Melbourne time, during a Squad Battle match, the game froze at in-game time 87:45 when I was winning 4-0. After waiting over 15 minutes in real-time, the match clock reached 101:20 (for a 90-minute game) and still did not resume. I eventually had to exit the game, which resulted in a counted loss, causing a complete loss of Squad Battle points and affecting my weekly ranking.
Last week, I achieved an Elite 1 ranking with 26.5K points, but due to this incident, reaching this level again seems unlikely. This bug has affected my overall experience and, unfortunately, my ranking and rewards, which were beyond my control.
I am requesting compensation for the lost points and a review of my Squad Battle ranking for the current week. This is not the first time I’ve encountered this bug, but this instance has had a significant impact on my gameplay progress.
Thank you for your attention to this matter, and I appreciate any assistance you can provide to resolve this.
This is not the first time but it was a friendly match last time so it didn;t affect ranking and rewarded
Best regards,
