Forum Discussion
EA_Blueberry
Community Manager
9 months ago@xfreshcookiex
Hey there, that looks frustrating. Let us see what we can do to help. We have some questions for your first:
- Can you let us know what platform you're playing on? If you're on PC, can you provide a DxDiag?
- What steps have you taken so far to try and fix this?
- What are you doing before you are loading back into the lobby?
- 9 months ago
1. Yeah I’m on PC but I have no idea what a dxdiag is.
2. I haven’t taken any steps to fix it as I’m useless I just shut the game down and start up again
3. I finish the game, advance all way to lobby and that’s what shows up
- EA_Blueberry9 months ago
Community Manager
@xfreshcookiex
Here is how to pull a DxDiag. It provides us your PC specifications, driver dates, and any error messages.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/- 9 months ago
Hello, I have also created my own post about this issue. I included my dxdiag if u could please check it and help me ASAp
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