Game crash and bad pack weight

Product: EA SPORTS FC 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5 Digital Edition
What is your Gamertag/PSN ID/Switch ID? Farosovicz
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 25/1/25
What time did you see the bug? (HH:MM AM/PM) 8-10 pm
What is your time zone? CTT - GMT + 8:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I cant log in the game crash and my match is cancelled
What happens when the bug occurs? I lose my matches
What should be happening instead? I should win the game and get fair pack weight

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My pack weight is bad i cant even get walkouts . I cant log in the game is always crashing