Goalkeeper won’t come out

Product: EA SPORTS FC 25
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your Gamertag/PSN ID/Switch ID? BonnyGalaxy6926
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 20/01/2025
What time did you see the bug? (HH:MM AM/PM) 11:55pm
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? It happens in ultimate team when I try to bring the goalkeeper I hold Y and the goalkeeper does not respond. But on career mode or any offline game mode it will.
What happens when the bug occurs? The goalkeeper doesn’t move at all.
What should be happening instead? The goalkeeper should rush to the ball

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Hi, in all online games I can’t move or bring the goalkeeper out but in all offline modes I can. Please help me with this thank you