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anirban218's avatar
anirban218
Rising Newcomer
10 months ago

Grey Box on Top of Screen Makes Players Unresponsive

I pre-ordered the ultimate edition version of EAFC 25 on PS5.

Whenever I play a game (Kickoff, Seasons etc) and have the ball in possession, a grey box appears at the top of the screen for several seconds which makes the players unresponsive to any controller inputs. The box disappears momentarily and re-appears later. The issue is only when in possession of the ball.

See attachments for details. Please help. 

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  • So this issue is happening g to a lot of people, and yet EA support did not even chime in and find a fix?

    how do you fix this EA? 

    Ea, it’s crazy how you see such game breaking issue and no one responded to it. 

  • anirban218's avatar
    anirban218
    Rising Newcomer
    9 months ago

    This is insane. They even refused to refund my purchase and said they are not aware of any such glitch when I finally managed to reach EA Support. 

  • I am still having this issue and it is SOOOO frustrating.  The only difference is my box is BLACK in the middle of the screen.  It only appears when I press "L3"  To get rid of the box, I have to stop and press L3 again, which causes a multitude of issues.  Really making the game unplayable.