How can i fix fc 25?

Product: EA SPORTS FC 25
Platform:Microsoft XBOX One
Please specify your platform model. Microsoft Xbox One
What is your Gamertag/PSN ID/Switch ID? jnthntran
Which mode has this happened in? Ultimate Team™
Which part of the mode? 5v5 Rush
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 11/01/2024
What time did you see the bug? (HH:MM AM/PM) N/A
What is your time zone? EST (IET) - GMT - 5:30
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go into rush mode on ultimate team and load into a game
What happens when the bug occurs? After loading into a match I stay at a black screen and nothing happens, I cannot move or pause or anything
What should be happening instead? Being able to play the * game

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It's absolutely shameless how over 2 months into this game I still can't play UT Rush on my own console. This company is full of pirates and criminals just stealing money.