I can't buy with my FIFA Points

Product: EA SPORTS FC 25
Platform:PC
Please specify your platform model. Steam - PC
AMD or Nvidia Model Number RTX 4070
Enter RAM memory size in GB 500GB
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Building Challenges
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 20/09/2024
What time did you see the bug? (HH:MM AM/PM) 11am
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? When I enter the "Store" section, the game won't let me buy packs with my FIFA Points. A message appears saying that I can only buy using coins.
What happens when the bug occurs? When I enter the "Store" section, the game won't let me buy packs with my FIFA Points. A message appears saying that I can only buy using coins.
What should be happening instead? I should be able to buy packs with my FIFA Points

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When I enter the "Store" section, the game won't let me buy packs with my FIFA Points. A message appears saying that I can only buy using coins.

I should be able to buy packs with my FIFA Points

Please help me.