Incorrect Button Mapping and No Response in FC25 - Critical Issue

Product: EA SPORTS FC 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? FehmiK1903
Which mode has this happened in? Co-Op Seasons
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Steps: How to reproduce the bug To reproduce this bug, follow these steps: Start the Game: Launch FC25 on your PlayStation console. Select Game Mode: Enter the "Shared Seasons" or "Rush" mode. Test the Directional Button (while your player has possession of the ball): During gameplay, when your player has the ball, press the Up directional button on the PlayStation controller. Observe: You will notice that no response is triggered in the game when pressing the Up directional button. Test L1 + Up Directional Button Combination: Hold the L1 button and press the Up directional button at the same time. Observe: The player will perform a ball juggling action in the given direction. This is unexpected behavior for this button combination. Test the Player Substitution Button: During gameplay, press the R2 button to open the player substitution suggestion menu. Observe: Despite pressing the R2 button, the player substitution menu does not open. Test the Up Directional Button for Substitutions: Press the Up directional button. Observe: The "Player Substitution Suggestion" menu unexpectedly opens when pressing the Up button. This menu should normally open with the R2 button. By following these steps while your player has possession of the ball, you can accurately reproduce and observe the incorrect button behavior.
What happens when the bug occurs? When this bug occurs, players face the following issues: Directional Button Unresponsiveness: When pressing the Up directional button, players receive no response from the game. This prevents them from using normal controls for movement or performing specific actions. It becomes especially frustrating in moments where quick decision-making is crucial. Unexpected Actions from Incorrect Combinations: Pressing the L1 + Up directional button results in an unexpected ball juggling action. This unintended move disrupts gameplay strategy, particularly for players who do not intend to juggle the ball. Incorrect Player Substitution Controls: Pressing the R2 button does not open the player substitution menu, making it impossible for players to quickly substitute their team members. Instead, the player substitution suggestion menu opens when the Up directional button is pressed. This misalignment of controls interrupts the flow of the game and creates a disadvantage for players looking to make quick substitutions. In summary, these issues prevent players from effectively controlling the game, severely disrupting the overall gameplay experience and hampering in-game strategies.
What should be happening instead?

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Title: Incorrect Button Mapping and No Response in FC25 - Critical Issue

Severity: Critical

Priority: High

Platform: PlayStation

Mode: Shared Seasons, Rush Mode

Description:
There is a critical issue with button mapping on the PlayStation controller in FC25, affecting gameplay in Shared Seasons and Rush Mode. Specifically, the issue involves the following:

1. Directional Buttons Issue:

   • Expected Behavior: Pressing the Up directional button should trigger an in-game action.
   • Actual Behavior: When pressing the Up directional button, no response is registered in the game.
   • Additional Behavior: When pressing L1 + Up directional button simultaneously, the player performs a juggling move, launching the ball in that direction. This is unexpected and appears to be related to a mapping error.

2. Player Substitution Suggestion Issue:

   • Expected Behavior: Pressing the R2 button should open the "Player Substitution Suggestion" menu.
   • Actual Behavior: Pressing the R2 button does not open the substitution suggestion area.
   • Additional Behavior: Pressing the Up directional button unexpectedly opens the player substitution suggestion collapsible menu instead.

These incorrect button mappings and unresponsive actions during gameplay make it difficult to perform critical in-game functions, severely affecting the player experience.

Steps to Reproduce:

1. Launch FC25 on PlayStation.
2. Enter Shared Seasons or Rush Mode.
3. Press the Up directional button during gameplay.
   • Observe that no action occurs.
4. Press L1 + Up directional button.
   • Observe that the player performs a ball juggling move in the direction.
5. Try to open the "Player Substitution Suggestion" menu by pressing R2.
   • Notice that the menu does not open.
6. Press the Up directional button.
   • Notice that the substitution suggestion menu opens.

Expected Result:

• Pressing the Up directional button should register a normal in-game action.
• The "Player Substitution Suggestion" menu should open when the R2 button is pressed, not when the Up directional button is pressed.

Actual Result:

• The Up directional button is unresponsive during gameplay.
• The "Player Substitution Suggestion" menu opens with the Up directional button instead of the R2 button, and the R2 button does not function for its intended purpose.

Impact:
This bug makes gameplay frustrating by confusing critical controls and preventing smooth player substitution, which is crucial during intense gameplay moments.

Suggested Fix:

• Review the button mapping logic for the directional buttons and R2 during gameplay.
• Ensure that the Up directional button functions as intended for regular gameplay.
• Ensure that the R2 button properly opens the "Player Substitution Suggestion" menu.