Forum Discussion

Rising Traveler

4 months ago

Missing FC Pro Open Global Qualifier - Season 1 Rewards

Hi I received the pack for watching the stream but not the 250 SP if though it shows as claimed. Any help would be greatly appreciated. CM: Edited to update thread title to include more c...

EA_Pulsar

Community Manager

4 months ago

Marked as Solution for Visibility Purposes Only - We do not consider this to be fixed at this time.

Thank you all for your reports. To proceed, we will need some additional information. If you have not yet received your reward after meeting the requirements, please provide the following details:

Gamertag
Platform
Summary of the issue
Potential reproduction steps
Timestamp (Date, exact time, and timezone) when you claimed the objectives! (We would greatly appreciate it if you could include accurate timestamps)
Screenshot showing the status of your rewards on your account

Thank you!

gracos2009

4 months ago

Gamertag : gracos2010

Platform: PS5
Summary of the issue: i watched a full hour on both days of twitch stream however didnt recieve any rewards
Potential reproduction steps: i disconnected the twitch connection then renabled between day 1 and day 2 to see if that would fix the problem by reconnection, it didnt
Timestamp (Date, exact time, and timezone) when you claimed the objectives! (We would greatly appreciate it if you could include accurate timestamps)

i didnt keep track of the exact time i redeemed my rewards however know i have claimed day 1 rewards 2 days ago and day 2 rewards yesterday as of writing this, however it was pretty close to the earliest redemption time as watched from beginning of stream, and would of redeemed as early as possible to recieve rewards, so no more than 1hr30 into the stream