Missing guaranteed player from Deluxe NumeroFUT Guarantee Pack

Still no solution for us? How long is it gonna take for a valid reply instead of letting us discuss our problem? 

@Boulle_Vida there is an answer by @EA_Hux on page 3 or 2 . But he said there's no Problem. Hahaha. I'm collecting cases from all victims within evidence (screenshots etc.) if we won't get our coins, points or packs back we take class action with an advocate. 

I have opened 2 deluxe numeroFUT with guaranteed one in it, and i didnt receive any

Same thing here. I have opened 2 packs and no numerofut player packed

Same here. 2 packs opened - no numerofut player

explain this @EA

Product: EA SPORTS FC 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5 Digital Edition
What is your Gamertag/PSN ID/Switch ID? Hodiz95
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 09/01/2025
What time did you see the bug? (HH:MM AM/PM) 19:00 am
What is your time zone? GMT (UTC)
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Didn’t get it
What happens when the bug occurs? Didn’t get reward
What should be happening instead? Get reward

‌

Product: EA SPORTS FC 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5 Digital Edition
What is your Gamertag/PSN ID/Switch ID? Hodiz95
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 09/01/2025
What time did you see the bug? (HH:MM AM/PM) 19:00 am
What is your time zone? GMT (UTC)
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Didn’t get my pack
What happens when the bug occurs? I’ve done 2 completions season 4 weekly play and didn’t get my NumeroFUT guarantee reward
What should be happening instead? Get my reward

‌

I’ve done 2 completions season 4 weekly play and didn’t get my NumeroFUT guarantee reward

I opened 3/4 of these packs and didn’t receive a player once 

dear,

any news About this ?

Are you going to let us all wander on this page for long? we want our coins/ea points back or at least our guaranteed players! EA ignoring us for days, and robbing us just before is a shame! I trusted ea for 25 years, but now, you're just a bunch of scammers!

we want real options as solution not just talk about it with other players you scammed!