Missing Icon Player Pack Compensation

Product: EA 体育 FC 25
Platform:Steam-PC
Please specify your platform model. EA app - PC
AMD or Nvidia Model Number 4070
Enter RAM memory size in GB 64
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Building Challenges
Can you tell us the date (MM/DD/YYYY) that you saw the bug? November 8, 2024, at 18:58 (UK Time)
What time did you see the bug? (HH:MM AM/PM) November 8, 2024, at 18:58 (UK Time)
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? you found it
What happens when the bug occurs? iocn
What should be happening instead?

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我购买了“Icon Player Pack”，但从未收到 Icon Player。最初，我能够联系 EA 支持，他们向我保证我很快就会收到赔偿。但是，到目前为止我还没有收到任何补偿，现在我无法通过通常的支持渠道联系您的团队。

我好心地问，我什么时候可以收到电子邮件回复和我有权获得的赔偿？这个问题给我带来了很大的挫败感，我希望能尽快解决。

如果需要更多信息或证明，请随时与我们联系。我期待着您的及时回复。

感谢您的时间和支持！