Missing SBC Reward

Product: EA SPORTS FC 25
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your Gamertag/PSN ID/Switch ID?
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Building Challenges
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 01/25/2025
What time did you see the bug? (HH:MM AM/PM) 17:35 PM
What is your time zone? PST - GMT - 8:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go through my account history
What happens when the bug occurs? When I finished the sbc
What should be happening instead? I should receive the Vieria ICON card

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Hey, I recently completed the Vieria SBC but upon completion I did not receive the card. At first I thought I discarded it but it’s not showing up in the quick sell recovery section in the EAFC app. I’m not sure how to proceed.