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- Download and install all available Windows Updates
- Make sure your display is connected to your GPU and not the motherboard video output
- Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
- Check your machine meets the below requirements:
Minimum
OS - Windows 10 - 64-Bit (Latest Update).
Processor(AMD) - AMD Ryzen 5 1600
Processor(Intel) - Intel Core i5 6600k
Memory - 8GB
Graphics Card(AMD) - RX 570
Graphics Card(Nvidia) - GTX 1050 Ti
Direct X - 12
Online Connection Requirements - 512kbps
Hard Drive Space - 100 GB
Thanks.
- 10 months ago@EA_Barry Barry! Thank you. I will test and report. I think it might be a bug with the game/menus that is crashing the game, and could happen mid game, happened in drafts twice when pausing on the second half.
I think too many people are having this issue, so there must be something unknown that is affecting this and may not be the user's fault. Wish this was tested in beta properly. - Mkoroknai9910 months agoNewcomer@EA_Barry Ez egy kalap szar
- 10 months ago
@EA_Barry Each post I have seen since FC24 you give the same fix and it does not work. I have done everything that has to be done. The issue is with EA cheat. This is what EA should be fixing. I run
OS - Windows 11 - 64-Bit (Latest Update).
Processor(Intel) - Intel Core i9 14900k
Memory - 64GB
Graphics Card(Nvidia) - GTX 4080 Super
Direct X - 12
Hard Drive Space - Over 1TB
We can't be having this every year. This issue has started since EA cheat has been introduced. From previous FIFA we never got this issue like this. So frustrating. Even by making a report nobody gets back to you. - 10 months ago
Hi Barry,
I have problem from beginning in FC 25. When I go online my game is working 1 to 2 min and than crushing every time.
Offline is working normally.
I pre ordered the game to have earlier access but I can't play my Ultimate Team.
Do you know by any chance something about my issue?
Thank you
- 10 months ago
this happens every year barry get your guys to fix ea cheat because I'm not gonna keep spending 90 dollars on these games every year if I keep crashing during a rivals game I'm winning
- 10 months ago
I've not actually been able to play a single match, it constantly crashes in the menus. My machine is well above minimum specs, I've tried the solutions youve writtne below but it's still teh same issue - crash crash crash crash.
Please can you advise on when EA are going to launch a patch to fix this bug. It's clearly not just me. Please just fix it.
I've bought a product from EA that is not fit for purpose, either fix it or give me my money back.
Thanks
- 10 months ago
Still doesn’t work. Fix your game. Waste of money. Taking people’s money and there’s no fixes. Law suit!
- 10 months ago
I’m experiencing the exact same issue. I can usually play 2-3 matches—if I’m lucky—before I get a black screen, and then my PC restarts.
System Specs:
- Processor: AMD Ryzen 7 7700X 8-Core, 4.50 GHz
- RAM: 16.0 GB
- GPU: Nvidia RTX 3070 Ti
I don’t encounter any problems with other games. Here’s what I’ve tried so far:
- Adjusted settings multiple times in the Nvidia Control Panel
- Updated BIOS
- Reinstalled GPU drivers both manually and using the express option
- Repaired game files multiple times via the EA launcher
- Forced compatibility mode
Despite all this, nothing has worked. EA support only advises reinstalling or repairing game files, which hasn’t helped.
It’s surprising there’s no clear solution, especially with so many people reporting this issue.
- 10 months ago@PrimeCarpets48 I try same things and more without success except to play on 1080p on my 2k screen ... I'm sad (and my game is ugly)
- 10 months ago@itazura_0
Hey! Did you stopped having crashing by lowering the resolution?
- 10 months ago
None of these "fixes work" You write the same statement under every post however the issue is never fixed clearly if every other game is working its not the drivers but your the pro right??
Surely it aint the motherboard as everything else is running but again your the pro right?
Clean boot done.... Meet the requirements? Brother are you sniffing glue in that office?
We need a patch or a refund cause this at the moment is garbage and does not function.....
- COYG31610 months agoNew Veteran
Followed all of these troubleshooting steps and the game still crashes on loading screen.
It's been 3 weeks now. This is not acceptable. You broke the game on PC for with patch 2 for many people.
Either fix it or refund people their money.
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