Players new to the game showing without name or image on mobile app

Product: EA SPORTS FC 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? state_of_fame
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 19/01/2025
What time did you see the bug? (HH:MM AM/PM) Pm
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Players like David De Gea who have been introduced to the game don't showntheir names or image on the cards in the mobile app
What happens when the bug occurs? No name or image
What should be happening instead? Should show player name and image

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New players in game don't show the image or name of the player on the mobile app