Re: Unable to use player items from duplicate storage

Product: EA SPORTS FC 25
Platform:PC
Please specify your platform model. EA app - PC
AMD or Nvidia Model Number Nvidia GTX1070
Enter RAM memory size in GB 32GB DDR4
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Building Challenges
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 28-09-2024
What time did you see the bug? (HH:MM AM/PM) 07:30PM
What is your time zone? EET (ART) - GMT + 2:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Trying to move player from SBC Storage to club
What happens when the bug occurs? An error will be encountered : "There was an error communicating with the Football Ultimate Team servers. Please try again." and logs you out of ultimate team.
What should be happening instead? The player will be returned in the club

‌

Good Morning,

I've encountered a bug ingame and currently seeking for your support on EAFC 25.
The issue is I had Nico Williams in my squad and had a duplicate in the SBC Storage area. I've used the one in my main squad to make an SBC and forgot about the duplicate and when attempting to move from the SBC Storage area, I'm always encountering the same problem, "There was an error communicating with the Football Ultimate Team servers. Please try again." Can someone kindly assist me please as this player is not cheap to obtain and managed to find him in a pack I bought with Fifa Points. 

Thanks in advance for your assistance in this matter,