When choosing my SP Level 34 reward, I clicked and chose Grealish. Was looking forward to him all season since his loan. I chose him…. However, I received Malen in the store. This was not a misclick. I have no use or desire for Malen.
How can I go about getting this fixed and my Malen card replaced with the Grealish that I looked forward to all month.
Platform: PS5
Nickname: CalmLikeABomB
E-mail: [edit: email address removed]
hello,today i was playing manager career mode to get the last xp for lvl 34 of ultimate team, when i was collecting the reward it bugged and chose Malen instead of Grealish is there any way to get it fixed so i can get Grealish please?
Platform: Ps5
Nickname: Padre-_Flor
Not yet it seems there is no other way to report
I picked Jack Grealish for the level 34 rewards for season 2. But for some reason it just immediately showed me Malen as my pick. Any way to revert this?
I also received Malen instead of Grealish, would also like to trade for the other
platform : ps5
user: Birdleturtle
Got the reward for season 2 level 34 tried to select Grealish and it gave me Malen. Just want them to be switched and have the Grealish card.
Community ManagerThanks, everyone, for reporting this. I'll let the team know, and we will make sure that the level 34 rewards are working correctly.
I have had the same issue. I want the Grealish Card not Malen. But the game crashed and I got Malen.
Product: EA SPORTS FC 25
Platform:PC
Please specify your platform model. Steam
What is your Gamertag/PSN ID/Switch ID? MahPah97
Which mode has this happened in? Ultimate Team™ & Career Mode
Which part of the mode? Ultimate Team Season pass
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 24/11/2024
What time did you see the bug? (HH:MM AM/PM) 23:30
What is your time zone? GMT+7 Hanoi
How often does the bug occur? I dont know
Steps: How can we find the bug ourselves? I dont know
What happens when the bug occurs? I was grinding the last xp to get Grealish season pass reward of level 34 in Manager Carreer mode, i unlocked it selected Grealish but then it said grzz you got Malen
What should be happening instead? instead i should get Grealish since I seleceted that player and not malen
I want to exchange Malen for Grealish.
Product: EA SPORTS FC 25
Platform:PC
Please specify your platform model. PC version digital
What is your Gamertag/PSN ID/Switch ID?Which mode has this happened in? Ultimate Team™
Which part of the mode?
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 11/25/2024
What time did you see the bug? (HH:MM AM/PM) 3 in the morning
What is your time zone? UTC+1
How often does the bug occur? dont know
Steps: How can we find the bug ourselves? On the level 34 pick between Malen and Grealish there was no footage of any player do i had do do a gamble
What happens when the bug occurs? An option of Malen and Grealish on the level 34 option on the season pass
What should be happening instead? I would like compensation with getting Grealish on the season pass and removing Malen from my account please.
Thank you
Have you found a solution? It happened the same to me. Received Malen instead of Grealish.
I am having an issue that I would like solving. I went to pick the two seasons reward players, Jack Grealish and Malen. The game crashed when I selected the player pick and froze like it has done regularly on this years game. I restarted the game and when I got back into it, it selected the Malen card already which is NOT the one I wanted. I really wanted the Grealish and now I have lost it due to a game error. I already went on live chat twice to solve this issue but they keep telling me to post on here. Please can someone answer and sort the problem so I can have the Jack Grealish card I wanted and grinded for.
I have also not recieved Grealish but Malen instead. I have gone to EA Help live chats and they did nothing but send me here to get it solved. Please solve it
I also had this issue. I have tried contacting them through creating a case but none of them are able to help. They say “we will pass it on” and nothing ever gets solved. It’s been a week and I still have no progress. Is there another way of contacting EA directly? It seems their chat service employees have no power to help. But someone at EA will 100% be able to replace Malen with Grealish. Before quick-sell recovery, a friend of mine quick sold a player and EA helped give him the player back. Any ideas on how we proceed?
I agree. It is not hard to solve this just a straight swap. I have been waiting a while and the live chat services take ages and have not helped. There has been no update here and no speed on replies or reassurance. Hopefully it gets solved soon as a lot of people are having the same issue.
Any idea on what we can do mate? I’m trying to look into another contact email or something. Or perhaps if there is a number for EA to call. This is insane. Put so many hours into it and this is what we get? Ridiculous
Had the same issue as others - chose Grealish but was given Malen. I have tried contacting them through creating a case but none of them are able to help. They say “we will pass it on” and nothing ever gets solved. It’s been a week and I still have no progress. Is there another way of contacting EA directly? It seems their chat service employees have no power to help. But someone at EA will 100% be able to replace Malen with Grealish. Before quick-sell recovery, a friend of mine quick sold a player and EA helped give him the player back. Hoping this can get resolved after the 100’s of hours I have put in, as well as others.
