I also had this issue. I have tried contacting them through creating a case but none of them are able to help. They say “we will pass it on” and nothing ever gets solved. It’s been a week and I still have no progress. Is there another way of contacting EA directly? It seems their chat service employees have no power to help. But someone at EA will 100% be able to replace Malen with Grealish. Before quick-sell recovery, a friend of mine quick sold a player and EA helped give him the player back. Any ideas on how we proceed?
I agree. It is not hard to solve this just a straight swap. I have been waiting a while and the live chat services take ages and have not helped. There has been no update here and no speed on replies or reassurance. Hopefully it gets solved soon as a lot of people are having the same issue.
Any idea on what we can do mate? I’m trying to look into another contact email or something. Or perhaps if there is a number for EA to call. This is insane. Put so many hours into it and this is what we get? Ridiculous
No idea. I have been on 2 live chats lasting far to long. And they just directed me here. I don't quite understand how to use this and above, the EA Pulsar response is just brief saying we will solve the problem but they havent said if they will sort us out with the correct reward. I, like you, really wanted that Grealish card.
I caved and used Malen in the end. I'll just evi grealish eventually. It sucks that EA know this is an issue and don't care.
Now I've used Malen I'm actually glad I got him by mistake. He's making me consider selling Ribery
