When choosing my SP Level 34 reward, I clicked and chose Grealish. Was looking forward to him all season since his loan. I chose him…. However, I received Malen in the store. This was not a misclick. I have no use or desire for Malen.
How can I go about getting this fixed and my Malen card replaced with the Grealish that I looked forward to all month.
Platform: PS5
Nickname: CalmLikeABomB
E-mail: [edit: email address removed]
Had a similar problem, player pick did not appear and i clicked X on controller and malen got picked without any confirmation. Really hope they can undo this
I chose Grealish in the seasonal prizes and I got Mallena, please help me and change it!
EA clearly don’t care about their customers. If I buy a product from anywhere else and something isn’t quite right or something goes wrong, the customer service is there to fix it. EA take your money in fifa points/packs, on top of the £80 I paid for the game - and run away without a care in the world about the experience. Unbelievable number of bugs in this game, including this Grealish/Malen issue many people are having - yet they don’t bother to address it. It’s cheaper for them to not have their members of staff help us, it’s just additional labour costs in their eyes. Absolutely disgraceful.
