Shadowbanned?

Product: EA SPORTS FC 25
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your Gamertag/PSN ID/Switch ID? OJxMiller
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 24/09/2024
What time did you see the bug? (HH:MM AM/PM) 0500
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I play a game in any mode apart from moments and I get kicked off the servers and given a loss regardless , I had played a lot of friendlies with my friend beforehand and I believe I may accidentally have gotten myself shadowbanned but I have no idea how to contact you as it is a extremely unclear
What happens when the bug occurs? Booted off FUT into main menu and lose progress
What should be happening instead? Not getting booted off FUT

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Am I shadow banned or is the game bugged?