Unable to use player items from duplicate storage
Product: EA SPORTS FC 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5 Digital Edition
What is your Gamertag/PSN ID/Switch ID?
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Building Challenges
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 23/09/24
What time did you see the bug? (HH:MM AM/PM) 12pm
What is your time zone? EET (ART) - GMT + 2:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Duplicate storage ..when u use players from duplicate storage the game disconnects
What happens when the bug occurs? Y are going to fc25 menu
What should be happening instead? Nothing using my duplicate players
That’s all for this
Marked as Solution for Visibility Purposes Only
Our investigation on this remains ongoing. In addition to the following information we collect, please also include the name of the item that is causing you issues while it's in the duplicate storage.
Hello, thank you all for reporting this issue. I have already forwarded the information to our team, who will look into it.
In the meantime, could you please try creating a new squad with different players to see if that resolves the issue? If the problem seems to occur only with specific player items in your duplicate storage, please let us know.
We'd greatly appreciate any additional details you can share to help us resolve this more efficiently.
- Gamertag/PSN id/Username:
- Platform:
- Summary of Issue:
- Potential Repro Steps:
- Items that are causing the issue:
- Recent Timestamp (Date, Time, Timezone):
- Video or Image of issue:
Thank you for your cooperation and patience.
